Delivery

Shipping Regions

At the moment, we ship only to United States & Canada (we DO NOT ship to P.O. Boxes and APO), Europe, South Africa, Moscow, Israel, United Emirates, Hong Kong, South Korea, Singapore, Japan and Australia.  

Shipping Carrier

We ship via DHL Global Mail unless otherwise noted.

Shipping Rates

Depending on the country of delivery. 

Delivery Time  

Europe: 6-12 working days

Rest of the World: 10-20 working days

 

Please allow an extra 10 working days during busy holiday periods. We appreciate your patience.

Should your order takes longer than 30 working days to arrive please contact us and we will resolve the issue for you.

In the unlikely event that your order does not arrive within 31 days of dispatch, you will be entitled to a full refund for the non-received items. During peak holiday seasons, this refund period is extended to 45 working days.

Please note that for shipping outside Greece, local customs and duty may be payable upon collection. These additional charges required for customs clearance are the responsibility of the recipient.

 

Otherwise Jewelry+ Shipping Disclaimer

Please make sure you include all relevant address information (floor, suite, apartment #, etc). Otherwise Jewelry+ cannot be held responsible for orders that are deemed undeliverable. Customers will be charged for the return shipment, according to basic post shipping cost.

 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at joy@otherwisejewelry.com. Please note that returns will need to be sent to the following address: Foivos Papadantonakis, Oneiron 19, 19009 Dioni, Greece

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at joy@otherwisejewelry.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at joy@otherwisejewelry.com.

Please be aware that international customs duties and sales taxes are NOT refunded.

Exemptions

Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.

Exchanges

We will exchange your product for the same or another product as long as it is in stock.

Shipping Returns

Goods should be returned to:

Joy Baldwin/Otherwise Jewelry+

1462 Ag. Spiridonas

19009 Pikermi

Greece

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at joy@otherwisejewelry.com.

Changes of size or colour will be handled as a new order. Users will have to process a return of the item they want to change in order to obtain a refund.

Please send us an email directly to joy@otherwisejewelry.com to notify us that you'd like to return your product.

Additional Questions 

Send me an email at joy@otherwisejewelry.com